Refund Policy

Subscriptions are billed monthly in advance and are generally non-refundableonce a billing period has started — cancelling doesn't trigger a refund for the current month, but you keep access to everything you've paid for until that period ends, and you won't be charged again.

How to cancel

Cancel anytime from your account settings (or ask your tutor/our support team to do it for you). There's no cancellation fee and no minimum commitment period.

When we will refund you

We'll refund a payment in full if:

• You were charged in error or charged twice for the same period.
• A technical fault on our side prevented you from accessing the service you paid for, and we couldn't fix it within a reasonable time.
• You cancel within 48 hours of your very first paid charge and haven't yet used a tutoring session.

To request a refund under these circumstances, email tutoring@yande.africa with your account email and the date of the charge. We aim to respond within 3–5 business days.

Free tier

The free plan has no charge and therefore nothing to refund. You can upgrade to a paid plan at any time.

Tutor sessions

Live tutor sessions can be rescheduled from within the app if you can't make a scheduled time — see the reschedule option on your session.